Terms & Conditions

These terms and conditions relate to use of the Gerovital.com website by you, and your relationship with Gerovital.com. You should read these terms and conditions and ensure you understand the following points, as they affect your legal rights and liabilities. You must not register with or use the website if you do not agree with the terms and conditions detailed below.

  1. Use of the website
    1. The website is provided free of charge for your personal use, subject to these terms and conditions. By using the site you acknowledge that you understand and accept them.
    2. All orders and purchases made via the site also fall under the remit of the Product Terms.
      THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS. 
  2. Privacy
    1. Any information submitted by you to the site is subject to our Privacy Policy. By agreeing to these terms and conditions you acknowledge that you have read and understand this policy.
  3. Limitations of Site Usage
    1. You may not use the website to do any of the following:
      1. Distribute unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
      2. Transmit material that encourages or condones criminal conduct, results in civil liability, or otherwise breaches any relevant laws, regulations or codes of practice.
      3. Gain unauthorised access to other computer systems.
      4. Interfere with any other person's use or enjoyment of the site.
      5. Breach any law concerning the use of public telecommunications networks.
      6. Interfere with or disrupt networks or websites connected to the Gerovital.com website.
      7. Make, transmit or store electronic copies of material protected by copyright without the permission of the owner.
      8. Gerovital.com reserves the right to refuse to post material on the site, and to remove previously posted material without notice.
    2. You agree to indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred, all damages awarded against us under any judgment by a court of competent jurisdiction, and all settlement sums paid by us as a result of any settlement agreed by us arising from, or in connection with:
      1. Any claim by a third party that your use of the site is defamatory, offensive or abusive, obscene or pornographic, illegal, or constitutes a breach of any law, regulation or code of practice;
      2. Any claim by a third party that your use of the website site infringes copyright law or other intellectual property rights, of whatever nature; 
      3. Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with your use of the site.
  4. Gerovital.com's liability
    1. The Gerovital.com website is provided by Gerovital.com without warranty or guarantee. By agreeing to these terms and conditions you acknowledge that you are aware of the potential risks associated with Internet usage, have taken the necessary steps to minimise such risks. 
    2. We disclaim all liabilities in connection with the following:
      1. Incompatibility of the site with any of your equipment, software or telecommunications links;
      2. Technical problems, including errors or interruptions to the site's availability;
      3. Any perceived inadequacy of the site to meet your requirements or expectations.
    3. To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages which may arise as a result of your use of the site.
    4. Nothing in paragraph five applies to Gerovital.com liability in respect of products sold through this site.
    5. Nothing in these terms and conditions shall exclude Gerovital.com liability for personal injury or death caused by negligence.
  5. Site Availability and Information
    1. Although Gerovital.com aims to provide you with the best possible service, we make no guarantee that the site will meet your requirements, or that the service will be fault-free. 
    2. Occasionally site access may be restricted or unavailable due to repairs, maintenance or the introduction of new facilities or services. In such circumstances we will endeavour to restore normal service as soon as possible.
    3. The information provided on this website is not intended to offer diagnosis of diseases or replace the advice of a medical practitioner. All nutritional supplements and herbal remedies should be taken with caution, and with full understanding of the associated risks. Proper medical advice should be sought when considering purchases. Please ask your doctor or pharmacist for advice. It is important that you disclose your full medical history and details of any current medication to avoid potential contra-indications.
    4. This website includes content from other websites or resources. While every effort is made to ensure that the material is accurate, reputable and of high quality, errors or omissions are beyond our control. Gerovital.com is not responsible for any results obtained from the use of such information, the consequences of any actions you may take as a result of acquiring such information, or any technical problems you may encounter. 
    5. Gerovital.com is not responsible for content elsewhere on the Internet, and is in no way liable for any damage or loss you may suffer as a result of visiting other websites.
    6. Advertisers and sponsors are responsible for ensuring that the material submitted for inclusion on the website complies with the relevant laws and codes of conduct. Gerovital.com is not responsible for any errors or inaccuracies in advertising and sponsorship materials controlled by third parties.
  6. Intellectual property 
    1. The content of this site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the site on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute, or use for commercial purposes any of the materials or content on the site without first obtaining written permission from Gerovital.com.
    2. No licence is granted to you in these terms and conditions to use any Gerovital.com trademark.
  7. Excluded Services
    1. The services provided by the site do not include provision of a computer or other equipment necessary to access the site. To use the site you require Internet access equipment and an appropriate telecommunications line. We are not liable for any telephone charges or other costs that you may incur in order to access the site. 
  8. Promotional Offers 
    1. Certain offers are available for a limited period, and while stocks last. Any order received after an offer period has expired, or if goods are no longer available at the offer price, will be processed at the standard price.
    2. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
  9. Payment Cards and Card Payments
    1. The expiry date on your payment card must fall after the date on which you place your order. Acceptance of an order occurs at the time it is placed, at which point the purchase contract is made and you are charged; we will be unable to take payment and fulfil your order if your card's expiry date has passed.
    2. You agree to accept the credit card charge in full, as shown on the electronic invoice/receipt and/or email dispatch confirmation. You agree not to initiate a unilateral credit card chargeback without giving Gerovital.com a minimum of 28 days to resolve any problem from the date any problem is brought to our attention.
  10. Free Shipping
    1. You agree that orders placed under our free shipping option are entirely at your own risk, and accept that Gerovital.com is not liable for any complete or partial loss or damage to any item ordered with free shipping, beyond assisting you in making a "lost order" claim to Royal Mail.
  11. Miscellaneous 
    1. You may not assign, sub-license or in any other way transfer any of your rights under these terms and conditions.
    2. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.
    3. If any breach of these terms and conditions occurs of which Gerovital.com is unaware, we remain entitled to use its rights and remedies at a later date, or in any other situation where terms and conditions may be breached.
    4. Gerovital.com shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our control.
  12. International Use
    1. Gerovital.com makes no promise that the materials on the website are appropriate or available for use in locations outside the mainland UK or Channel Islands, and accessing the site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from a location outside the UK or Channel Islands, you do so on your own initiative, and are responsible for compliance with local laws. 
  13. Applicable Law
    1. These terms and conditions shall be governed by and construed in accordance with EU law, and any dispute will be decided by the EU courts.
      In case of any query please contact Customer Services by emailing orderinquiry@gerovital.com, or telephoning UK 0800 787 9812, USA/Canada 1-855-451-1691 and International Switzerland +41 225-181-127.

Product Terms
Please read these products terms and conditions carefully: they affect your rights and liabilities under the law, and set out the terms under which Gerovital.com makes products available to you.

  1. Prices
    1. All prices are expressed free of UK VAT and taxes (currently zero) unless otherwise stated. Prices are subject to change without notice.
  2. Availability
    1. We will not be liable to you if we are unable to supply a particular item due to circumstances beyond our control.
  3. Acceptance
    1. The purchase contract is made at the moment you order and pay for your chosen goods and delivery option (if applicable). You will be charged for goods and delivery at the moment of placing your order. There will be no contract of any kind between you and Gerovital.com until you have purchased the goods. Until the moment of payment we may decline to supply the goods to you without giving reason.
  4. Cancellation and changes
    1. Please notify us of any cancellation of or changes to your order by calling UK 0800 787 9812, USA/Canada 1-855-451-1691 and International Switzerland +41 225-181-127, and stating "Internet order". If your order has not been processed then it will be possible to cancel or amend it as requested. However, if the order has been processed and/or dispatched you will be able to return the items for a full refund, less any carriage charges, under the 14-day guarantee.
  5. Payment
    1. You may pay for your purchases using an American Express card, MasterCard or Visa credit card, or a Switch or Delta debit card or JCB. In order to minimise the risk of fraud your credit/debit card details will be encrypted. Authority for payment is given at the time an order is placed. 
    2. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
  6. Delivery 
    1. Despatch will be made to the address specified by you on the completed order form. We accept no liability for loss caused by an incomplete or incorrectly stated delivery address. For postage and packaging details, please see "shipping information".
    2. Parcels are dispatched to you by Guernsey post / Royal Mail. 
    3. We will not be liable to you if Royal Mail fails to deliver your purchased goods, whether in part or in full, due to circumstances beyond our control.
  7. Return of items
    1. We hope you will be happy with your purchase. However, should you feel it necessary to return any goods, we aim to make the returns process as simple as possible. All purchases made via www.gerovital.com are covered by our 90-day Money-back guarantee.
    2. Although rare occurrences, you must inform us of any damaged parcels or breakages within seven days of receipt by using the enquiries telephone number. We will replace damaged goods or incorrect deliveries at no charge. Should you wish to return products, we request that you send all items in one package to our address, as shown in the contacts section. We are unable to accept any claim made after the seven-day period has elapsed.
    3. Any goods purchased from the site can be returned, in unopened and resalable condition, within 90 days of the purchase date.
      Your statutory rights are not affected.
  8. General
    1. These product terms shall be governed by and construed in accordance with EU law, and any disputes will be decided only by EU courts. 
    2. If any of these product terms are held by any court of competent authority to be unlawful, invalid or unenforceable, whether in whole or in part, this will not affect the validity of the remaining terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
  9. Customer Services
    1. In case of an order query, please email us at orderinquiry@gerovital.com
      or telephone us on UK 0800 787 9812, USA/Canada 1-855-451-1691 and International Switzerland +41 225-181-127
  10. Amendments
    1. These terms and conditions may occasionally be subject to update. In such instances you will be notified via the e-mail address you submitted at registration. Changes made to the terms and conditions will apply to use of the site following notification. If you do not wish to accept the new terms and conditions you should not continue to use the site. Continued use of the site after such changes have been made indicates your agreement to be bound by the new terms and conditions. Gerovital.com will not be liable for failure by a third party to deliver e-mail informing you of changes to these terms and conditions.